Privacy Policy

1. Introduction and Scope

Trozelontrgrizon.world (operating as Qorexa) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place orders, or interact with our services.

This policy applies to all users of our website, customers, and anyone who provides personal data to us. By using our services, you acknowledge that you have read and understood this policy.

2. Data Controller and Contact Information

Trozelontrgrizon.world is the data controller responsible for the processing of your personal data. For any questions, requests, or concerns regarding your privacy, please contact us:

3. Purposes of Data Processing

We process your personal data for the following purposes:

• To process and fulfil orders, including order confirmation, shipping, and delivery
• To communicate with you about your orders, inquiries, and support requests
• To improve our website, products, and customer experience
• To comply with legal and regulatory obligations
• To send marketing communications (only with your explicit consent)
• To detect and prevent fraud, abuse, and security incidents
• To conduct analytics and research to enhance our services

4. Legal Basis Under GDPR

We process your data based on the following legal grounds:

• Contract performance: Processing necessary to fulfil orders and provide services you have requested
• Legitimate interest: Website improvement, security, fraud prevention, and customer service
• Consent: Marketing communications, non-essential cookies, and other optional processing
• Legal obligation: Compliance with tax, accounting, and other regulatory requirements

5. Categories of Data We Collect

We may collect the following categories of personal data:

Identity and Contact Data

Name, email address, postal address, phone number, and other contact details you provide when ordering or contacting us.

Transaction and Order Data

Order history, payment information (processed securely by our payment providers), shipping details, and purchase preferences.

Technical and Usage Data

IP address, browser type and version, device information, operating system, referring URLs, pages visited, and usage patterns. See our Cookie Policy for details.

Communication Data

Records of correspondence, feedback, and support interactions.

6. Data Retention Periods

We retain your data only for as long as necessary for the purposes outlined in this policy:

• Order and transaction data: 7 years (to comply with legal and tax requirements)
• Customer inquiries and support: 3 years from last contact
• Marketing consent data: Until you withdraw consent or request deletion
• Cookie and analytics data: As specified in our Cookie Policy
• Backup and archival data: In accordance with our internal retention schedule

7. Your Rights

Under the GDPR, New Zealand Privacy Act, and other applicable laws, you have the right to:

• Access: Request a copy of your personal data we hold
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data (right to be forgotten) where applicable
• Restriction: Request that we limit processing in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests or for direct marketing
• Withdraw consent: Withdraw consent at any time where processing is consent-based
• Complain: Lodge a complaint with a supervisory authority (e.g. Office of the Privacy Commissioner in New Zealand)

To exercise any of these rights, contact us at admin@trozelontrgrizon.world. We will respond within the timeframe required by law.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure servers and hosting environments
• Access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

While we strive to protect your data, no method of transmission over the Internet is fully secure. We encourage you to use strong passwords and keep your account credentials confidential.

9. International Data Transfers

Where we transfer personal data outside the European Economic Area (EEA) or New Zealand, we ensure adequate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognising equivalent protection
• Binding corporate rules where applicable

10. Third-Party Services

We may use third-party service providers for payment processing, shipping, analytics, and email delivery. These providers process data on our behalf and are contractually bound to protect your information. We do not sell your personal data to third parties.

11. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.